kitsydrop Order & Shipping Policy

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Welcome to kitsydrop. We are committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we handle orders, what shipping options are available, and what you can expect at every stage—from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation and shipped only Monday through Thursday, so they are never left sitting in a carrier facility over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit times begin once your order leaves our facility. Deliveries may take slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

kitsydrop ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges assessed when the package reaches the destination country. These charges are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

Once your order ships, we will send you an automated shipping confirmation email with a direct tracking link and the carrier's details.

If you have not received a tracking number or do not see tracking updates within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed so that we can dispatch them quickly.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at support@kitsydrop.club.
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, notify us within 48 hours of delivery and include photos. We will provide an immediate full refund or a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: kitsydrop
• Customer Support Email: support@kitsydrop.club
• Customer Support Phone: 15743407830
• Physical Business Address: 67221 MISSION DR, CATHEDRAL CITY, CA 92234-6071, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST